Privacy Policy
Privacy Policy
Last Updated: June 11, 2026
Introduction
Welcome to Neocron. We respect your privacy and are committed to protecting the information you provide while using our website, game services, and related platforms.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
We may collect the following information:
Account Information
When you register or authenticate through our services, we may collect:
- Discord account information provided through Discord authentication
- Username and account identifiers
- Email address
- Game account information
- IP address and connection information
Service Information
We may collect information related to your use of our services, including:
- Login activity
- Gameplay activity
- Technical and diagnostic information
- Error reports and crash logs
Communications
If you contact us for support or other inquiries, we may retain copies of those communications.
Authentication and Account Security
We use Discord as our primary authentication provider. By choosing to authenticate using Discord, you acknowledge that certain information may be shared with us by Discord based on the permissions you authorize.
Passwords associated with Neocron game service accounts are securely stored and are not stored in plain text.
While we take reasonable measures to protect user information, no security system or method of transmission over the Internet can be guaranteed to be completely secure.
How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Authenticate users
- Manage game accounts
- Provide customer support
- Improve service performance and stability
- Detect abuse, fraud, or unauthorized access
- Comply with legal obligations
Information Sharing
We do not sell, rent, trade, or otherwise provide your personal information to third parties for marketing purposes.
We may disclose information only in the following circumstances:
- When required by law
- To comply with legal processes or valid governmental requests
- To protect the rights, safety, or security of Neocron, its users, or the public
- To trusted service providers that help us operate our services
Data Storage and Security
We take reasonable administrative, technical, and organizational measures to protect user information from unauthorized access, disclosure, alteration, or destruction.
However, no security system is perfect, and we cannot guarantee absolute security.
Users are responsible for maintaining the security of their own accounts and credentials.
Data Retention
We retain information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Account information may be retained for operational, security, backup, or legal purposes even after an account becomes inactive.
Account Deletion and Data Requests
Users may request account termination or deletion by contacting us at:
Requests should include sufficient information to verify account ownership.
Please note that certain information may be retained where required for legal, security, fraud prevention, operational, or backup purposes.
Children’s Privacy
Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.
Third-Party Services
Our services rely on third-party providers, including Discord, for certain functionality such as user authentication.
We are not responsible for the privacy practices of third-party services. Users should review the privacy policies of those providers separately.
International Users
Our services are operated from the United States.
By using our services, you understand and agree that your information may be transferred to, processed, and stored in the United States.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will become effective upon posting the updated Privacy Policy on our website. Continued use of the services after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or wish to request account deletion or termination, please contact: